FAQ’s/ Help Center

• To keep your garment looking beautiful wash after wash, we recommend:
• Machine wash cold, inside-out
• Wash with like colors
• Use mild detergent
• Tumble dry low or hang to dry
• Do not bleach
• Do not dry clean
• Use a cool iron inside-out.
• Do not iron directly on the design
• For best longevity, wash before first wear.

Follow these instructions carefully to avoid fading and cracking of the print and shrinking the garment that can occur if you wash or dry it on a high setting.

All-over print backpacks, fanny packs, and tote bags should be hand-washed without bleach.

They should not be dry-cleaned or tumble-dried. You can iron these bags with a low heat setting.

Embroidered hats wipe clean with a damp cloth in the spots where it’s needed. If necessary, it can be hand-washed cold. Don’t use brushes.

Read the manufacturer label carefully for any other instructions.

• Our White Glossy Mugs and White Ceramic Mugs with Color Inside are microwave and dishwasher-safe, but the print and coating will last longer if you hand-wash them.
• However, the Enamel Mugs and the Black Glossy Mugs should only be hand-washed. Also, you can’t heat liquids or food directly in them—it can damage their coating.
• Our travel mugs are Hand-wash only and are not microwave safe

To keep your garment looking beautiful wash after wash, we recommend:

• Machine wash cold, inside-out
• Wash with like colors
• Use mild detergent
• Tumble dry low or hang to dry
• Do not bleach
• Do not dry clean
• Do not iron directly on the design

For best longevity, wash before first wear and avoid high heat when drying.
Made with care — so it can be worn, loved, and passed down.

To keep your little one’s garment looking beautiful wash after wash, we recommend:

• Machine wash cold, inside-out
• Wash with like colors
• Use mild detergent
• Tumble dry low or hang to dry
• Do not bleach
• Do not dry clean
• Do not iron directly on the design

For best longevity, wash before first wear and avoid high heat when drying.
Made with care — so it can be worn, loved, and passed down.

At this time, we do not offer phone support.

For assistance, please contact us using our contact form or email us — we’re happy to help and typically respond within 24–48 hours.

We’re a small business and appreciate your patience — we’ll get back to you as quickly as possible.

Our customer support team is available:

Monday – Friday
9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24–48 hours.

For assistance, please use our contact form or email us.

We’re a small business and appreciate your patience — we’ll get back to you as quickly as possible.

You may request changes to your order within 12 hours of purchase.

After this time, your order may already be in production and we may not be able to make changes.

If you need to update your order, please contact us as soon as possible and include:

• Your order number
• The changes you’d like to make (size, color, item, etc.)

Please note: Changes may result in a delay in fulfillment.

Your order number can be found in:

• Your order confirmation email, or
• Login to your account here under My Orders

If you cannot find your order number, please contact us and we’ll be happy to assist.

If you experience any issues with your order, please contact us as soon as possible.

Include:

• Your order number
• A description of the issue
• Photos (if the item is damaged or incorrect)

Email: orders@devoutly.net

We’ll review your request and work quickly to make it right.

Orders may be canceled within 12 hours of purchase.

After this time, production may have already started and we may not be able to cancel your order.

To request a cancellation, please contact us as soon as possible at:
orders@devoutly.net

We’re sorry you received the wrong item!

Please contact us within 7 days of delivery and include:

• Your order number
• A photo of the item you received
• The item you were expecting

Email: orders@devoutly.net

We’ll review your request and send a replacement at no cost to you.

We’ll make this right as quickly as possible.

We’re sorry your item arrived damaged.

Please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged item

Email: orders@devoutly.net

Once approved, we’ll send a replacement at no cost to you.

We’ll make this right as quickly as possible.

We’re sorry an item is missing from your order.

Please contact us within 7 days of delivery and include:

• Your order number
• The name of the missing item

Email: orders@devoutly.net

We’ll make this right as quickly as possible.

We currently offer size exchanges only.

At this time, we do not offer exchanges for different products or designs.

To request a return or exchange, please contact us with:

• Your order number
• The reason for your request

Once approved, we will provide return instructions.

After we receive and inspect the item, we will process your exchange, store credit, or refund.

Yes! We offer size exchanges for eligible apparel items.

Please contact us within 30 days of delivery to request an exchange.

Customers are responsible for return shipping costs.

👉 We recommend reviewing the size guide before ordering to ensure the best fit.

Eligibility for Exchange:

1. Condition: Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.

Once your return is received and inspected, we will notify you of the status.

If approved:

• Refunds are issued to your original payment method
• Store credit or exchanges will be processed accordingly

Please allow up to 10 business days for refunds to appear in your account after processing.

If you have not received your refund after this time, we recommend checking with your bank or credit card provider first.

If you still need help, please contact us at returns@devoutly.net.

We accept returns and exchanges within 30 days of delivery for eligible items.

Because all items are made to order, we do not accept returns for change of mind or personal preference.

We offer:

• Size exchanges for eligible apparel items
• Store credit or refunds for approved returns

Items must be unworn, unwashed, and in original condition.

Customers are responsible for return shipping costs.

Read our full return policy here.

Because items are made to order, we do not accept returns for:

• Change of mind
• Personal preference
• Ordering the wrong item

All sale or discounted items are final sale.

We do not charge restocking fees.

However, customers are responsible for return shipping costs.

You may update your shipping address within 12 hours of placing your order.

After this time, your order may already be in production or shipped and we may not be able to make changes.

To request an update, please contact us as soon as possible at:
orders@devoutly.net

Yes! Once your order ships, you’ll receive a tracking link via email.

If you don’t see it, please check your spam or promotions folder.

If you still need help, contact us at:
orders@devoutly.net

Each item is made to order. Please allow:

• 2–5 business days for production
• 3–7 business days for shipping (U.S.)

Total estimated delivery time: 5–12 business days

Please note: Delays may occur due to high demand, holidays, or carrier issues.

Shipping rates are calculated at checkout.

• Free shipping on U.S. orders over $49
• Standard shipping typically ranges from $4–$9

Tracking information is sent via email once your order ships.

Please allow 48–72 hours for tracking updates to appear.

If you don’t see your tracking email, check your spam folder or contact us at:
orders@devoutly.net

If your package was delivered to the wrong address but the address entered at checkout was correct, please contact us at:
orders@devoutly.net

If the incorrect address was entered at checkout, the customer is responsible for reshipping costs.

If your package is returned to us due to an incorrect or incomplete address, you will be responsible for reshipping costs.

Please contact us at orders@devoutly.net to confirm your correct address, and we’ll resend your order.

If your tracking shows “delivered” but you haven’t received your package:

• Check around your home and with neighbors
• Check with your local post office
• Allow 1–2 days, as some packages are marked delivered early

If you still cannot locate your package, please contact us at:
orders@devoutly.net

Yes! You can use Afterpay at checkout to split your purchase into 4 interest-free payments.

Here’s how it works:

• Select Afterpay at checkout
• You’ll pay the first installment today
• The remaining 3 payments will be automatically charged every 2 weeks

Your order will be processed and shipped just like any other order.

Yes, you can pay with Affirm during the checkout process.

Please note:

• Afterpay is subject to approval
• Late fees may apply if payments are missed
• For questions about payments, please contact Afterpay directly through your Afterpay account

Only one coupon code can be applied per order.

Our infant onesies are designed with a comfortable, true-to-size fit.

Available sizes:

• 0–3 months
• 3–6 months
• 6–12 months
• 12–18 months
• 18–24 months

If your baby is between sizes or growing quickly, we recommend sizing up for a more comfortable fit and longer wear.

Our toddler items are designed with a relaxed, comfortable fit for everyday movement and play.

Available sizes:

• 2T
• 3T
• 4T
• 5/6

If your child is between sizes or you prefer a looser fit, we recommend sizing up.

Sizing may vary slightly by product.

We recommend checking the size guide on each product page before ordering to ensure the best fit.

Tip: Measure a favorite shirt at home and compare it to the size chart for accuracy.

If you forgot to apply a coupon code, please contact us within 12 hours of placing your order.

Include:

• Your order number
• The coupon code you’d like applied

Please note:

Coupons cannot be applied after 12 hours or once processing begins

Only one coupon code may be used per order

If an item is out of stock, we recommend checking back soon as inventory may be updated.

You can also explore our new arrivals for similar styles.

We accept all major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Discover

We also offer Afterpay for installment payments at checkout.