FAQ’s/ Help Center

If you entered the wrong address at checkout, you can change it while we fulfill your order. However, we cannot change the address once your order has shipped. Please contact us at orders@devoutly.net with the correct mailing address.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at orders@devoutly.net

• We currently do not have exact estimates for delivery time frames. Please note that every order requires a minimum of 2-5 business days for processing before it leaves our warehouse. Additionally, the shipping time estimate displayed at checkout does not include this processing time, and it is only an estimate; therefore, it is not guaranteed.
• Please be aware that we cannot guarantee delivery times if there are delays caused by unforeseen and uncontrollable circumstances, such as errors in the shipping address you provided, poor weather conditions, or backlogs at the post office. For international shipments, we cannot guarantee delivery times due to customs, duty requirements, or postal service issues beyond our control.

Standard shipping on all orders shipping within the U.S. is $4 – 9 and free on orders over $75. International shipping depends on weight with free shipping on orders over $150!

• You will receive a shipping confirmation email with tracking details once the order has shipped. Please allow 48-72 hours for tracking information to update. 
• If you are still unable to locate it, you can check your order status by logging into your Devoutly account. Additionally, ensure you check your email’s spam folder.

If the package was delivered to the wrong address by the carrier and your shipping address was correct, please reach out to us at orders@devoutly.net.

• We kindly ask our customers to ensure that their addresses are entered correctly, as we cannot take responsibility for any errors that may occur. However, we can either ship your package to the correct mailing address or issue a refund for your order (you will only be charged for the shipping cost).
• Please reach out to us at orders@devoutly.net with how you would like to proceed and include your order number. If you want us to reship the order, please confirm your address and we will be happy to assist.

• We’re sorry to hear that you haven’t received your order yet. Please verify that your current mailing address matches the one on the order confirmation email you received.
• We also recommend checking with other members of your household to see if anyone may have set your package aside, as this happens frequently.
• If no one was home at the time of delivery, the carrier may have left the package in a safe location. Be sure to check around your home and with neighbors. If you live in an apartment complex, we suggest contacting your rental office to see if they are holding your package. Some packages may not fit in your mailbox, so carriers often leave them at the manager’s office for safekeeping.
• In some cases, packages may be marked as delivered but can take additional time to arrive.
• Consider calling your local post office with your tracking number to see if they can assist you further, as they may have more information than what is visible online. If you still cannot locate the package, please reach out to the carrier.
• For additional assistance, feel free to contact us here so we can help you further