Category:
Shipping and Delivery
- We’re sorry to hear that you haven’t received your order yet. Please verify that your current mailing address matches the one on the order confirmation email you received.
- We also recommend checking with other members of your household to see if anyone may have set your package aside, as this happens frequently.
- If no one was home at the time of delivery, the carrier may have left the package in a safe location. Be sure to check around your home and with neighbors. If you live in an apartment complex, we suggest contacting your rental office to see if they are holding your package. Some packages may not fit in your mailbox, so carriers often leave them at the manager’s office for safekeeping.
- In some cases, packages may be marked as delivered but can take additional time to arrive.
- Consider calling your local post office with your tracking number to see if they can assist you further, as they may have more information than what is visible online. If you still cannot locate the package, please reach out to the carrier.
- For additional assistance, feel free to contact us here so we can help you further
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